Your application for the R370 SASSA grant for 2025 has been denied or perhaps there is some kind of trouble with your grant? Do not be worried though because SASSA offers a very simple appeal process on behalf of every individual to challenge the decision. Here is a step-by-step guide on how to appeal your R370 grant and ensure you receive the support needed.
1. Know The Reasons Why Your Application Was Rejected
Before lodging an appeal, it is important to understand why the application was rejected. The most common reasons for rejection usually range from:
- Incorrect or incomplete details filled during the application.
- Disqualification on the grounds of eligibility requirements.
- Duplicate or pseudo applications.
Such reasons could be checked on the SASSA online portal or by contacting their helplines.
2. Establish Your Qualification To Exist.
Check that you have a right to avail of the R370 subsidy:
- You must be either a South African citizen, permanent resident, or refugee.
- Your income must not exceed or sum the prescribed threshold, either as an individual or household.
- You do not get any other financial assistance or grants.
3. Submission Of Online Appeal
SASSA’s entire procedure of handling appeals is online. Follow these few steps:
- Go to the official SASSA SRD grant appeals portal at https://srd.dsd.gov.za/.
- Log into the site using your ID number and phone number used during application.
- Click on the submit appeal button.
- Choose the relevant option for your appeal.
- Attached any document or proof needed to substantiate your appeal.
4. Deadline For The Appeal
Appeals in both cases should be lodged within 90 working days of the notice of denial. If they are late, those appeals might not be heard. So, take this opportunity and move.
5. Wait For The Response
Once the appeal gets submitted, SASSA will examine the case. Generally, the outcome is sent through either SMS or email notifications. It is possible for you to check your appeal status also on online portal.
6. Seek For Assistance If You Need
If complications arise while an appeal is underway, contact SASSA for assistance on their toll-free line, 0800 60 10 11, or visit the nearest SASSA offices.
Conclusion
If you think that you have been unfairly denied an R370 SASSA grant, then you will have to get into an appeals process. Carrying out the steps mentioned and taking timely act would most likely lead one to have the application reassessed and eligible for getting government support in 2025.
Also Read: SASSA SRD Grant Changes and Updates in 2025: What You Need to Know